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ivan_0571
Participant
June 1, 2026
Question

Change account country

  • June 1, 2026
  • 2 replies
  • 34 views

My current account is created under ‘China’ region, and I want to change it to ‘U.S.’ since I have moved. In my previous post, it is suggested to do this with help of live agent from support team, but that will require an active subscription which cannot be done without having the region changed (China is a special region where the subscription cannot be purchased normally online and instead have to go through a third party vendor), so this issue seems to be stuck in limbo. 

Another thing I can try is to change my email address to another one and free up my current address to register for a new account, the problem with this is I cannot link any social account (ie. google) that were used to link with my ‘China’ region account, and I cannot unlink them from the old account because the ‘China’ region account setting doesn’t have the option to ‘unlink’ social account. So it is still preferable to change my old account to ‘U.S.’ instead of creating a new one.

Any suggestion is welcome!

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    June 1, 2026

    You will have to create a NEW account with a U.S. based address and payment card under a new Adobe ID (email) & password. That’s the only way to change countries. 

    https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

     

    https://account.adobe.com/

     

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    Community Expert
    June 1, 2026

    The country associated with your adobe id must match the store you purchase from and must match the payment address. if that doesn't work for you, don't bother proceeding. otherwise, change what's necessary:

     

    change your country on adobe.com, https://www.adobe.com/international/selector/

     

    change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

     

    change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

     

    change currency - https://forums.adobe.com/thread/1999694

     

    change store - http://www.adobe.com/store_selector/storeselector.html

     

    change adobe.com website language - https://forums.adobe.com/thread/1999693

     

    change age - https://helpx.adobe.com/nz/creative-cloud/kb/you-eligible-cc.html