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Participant
April 27, 2021
Question

Change billing country when buying new plan

  • April 27, 2021
  • 2 replies
  • 151 views

Hi

I currently have a Dreamweaver Plan (using a US card), and now want to add the Photography plan (using a Canadian card). However the billing country defaults to US and cannot be changed. I there a way to overcome this? I can buy the Photography plan using a different email, but my concern is that I will need to keep logging in and out when switching between Dreamweaver and Photoshop? Any help would be appreciated! Thanks

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2 replies

Nancy OShea
Community Expert
Community Expert
April 27, 2021

Owing to the different currency and tax laws, I'm fairly sure you will need to decide on one country.  Either US or Canada, not both.

 

 

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
Community Expert
April 27, 2021

This MAY help  plan https://helpx.adobe.com/manage-account.html

 

HOWEVER

 

I have read other messages that say changing a country in an existing plan is not possible, so contact support

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730