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BrianCareyPhotography
BrianCareyPhotography
Participant
November 20, 2019
Question

change from all apps to photoshop and lr

  • November 20, 2019
  • 2 replies
  • 382 views

Would anyone know how I can change from all apps to photoshop and lr? All I see on my profile under manage plan is how to change to other all app payment and cc options. I don't use the other programs.

 

Thanks 

 

Brian Carey

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 20, 2019

You must cancel your current All Apps plan before you can subscribe to the Photography Plan (discounted Photoshop & Lightroom bundle).   Cancelling an annual plan before the 12th month will incur an early termination fee which is 50% of your remaining months of service.   Contact customer care and ask them to waive the early termination fee for you.

Nancy O'Shea— Product User & Community Expert
Tacafy大尉
Tacafy大尉
Legend
November 20, 2019

Nancy_OShea,
In the case of an annual month of the complete plan
You can change from Account Management to Photography Plan (20G).
If this screen does not appear, you need to contact customer care.

Just because I had a monthly subscription for All Apps, I opened the account management screen.
This saves users trouble.

This screen does not appear for annual lump sum payment plans or download codes, so you will still need to contact customer care.

In any case, you don't have to cancel it yourself.

Tacafy大尉
Tacafy大尉
Legend
November 20, 2019

Good morning, BrianCareyPhotography.
If you change from All Apps to multiple subscriptions, you must contact customer care.
Cancellation fees may apply, so do not cancel yourself.

https://helpx.adobe.com/support.html

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