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Max26733247tfar
Participant
October 22, 2022
Question

Change from Creative Cloud to Photo plan

  • October 22, 2022
  • 1 reply
  • 137 views

Hi, I'd like to change from CC to photo plan; in the website there are 2 photo plans (20g or 1T), but if i check the change plan options of my account, the first one (20g) doens't appear. I'd like to know if it would be possible also this switch or just to photo 1T. Many thanks.

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1 reply

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Community Expert
Manan JoshiCommunity Expert
Community Expert
October 22, 2022

In case of such confusions its better to contact support they will help you choose from all the available options and also help you do the migration. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
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