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pro2type
Participant
November 18, 2022
質問

Change of creditcard seem to be the only way out of a plan

  • November 18, 2022
  • 返信数 1.
  • 73 ビュー

Every time I try to cancel, I am met with a "There was a problem processing your request. Please try again later. If the issue persists, please contact Customer support.

 

Customer support is a bot, who refuse to communicate you. Only other options is this forum.

 

It will even give me a We are sorry to see you go. And Close. Every time it turns out that the plan is continues.

 

Any one know how to get out of this trap ?

このトピックへの返信は締め切られました。

返信数 1

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 18, 2022

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.

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