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Malcolm SW
Malcolm SW
Participant
December 15, 2022
Answered

Change of internet provider.

  • December 15, 2022
  • 2 replies
  • 428 views

At the end of January I will be moving house which will mean I'll have a new internet provider and a new email address. What do I have to do to ensure my Adobe Creative Cloud account is maintained and I can continue to use it at my new address?

    This topic has been closed for replies.
    Correct answer kglad

    as long as you're not moving to a country where internet access is restricted, you don't have to do anything.  ie, your subscription is not linked in any way to your location (unless you change countries) or internet provider.

     

    if you're moving to another country where internet access is not restricted, just change the country associated with your adobe id:

     


    The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

     

    change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

     

    change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

     

    change currency - https://forums.adobe.com/thread/1999694

     

    change store - http://www.adobe.com/store_selector/storeselector.html

     

    change adobe.com website language - https://forums.adobe.com/thread/1999693

     

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    <moved from using the community>

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 15, 2022

    >a new email address

     

    I have never changed my email address, so you may want to contact support so you don't lose access to your account

     

    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    .
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or by telephone https://helpx.adobe.com/contact/phone.html
    - or Twitter tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      December 15, 2022

      oops, i missed that about your email address in your message.  but you can change that yourself and you should do that when you have access to both your current and your next email address.  then check

      How to change the email address associated with your Adobe account at

       

      https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html

      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      December 15, 2022

      as long as you're not moving to a country where internet access is restricted, you don't have to do anything.  ie, your subscription is not linked in any way to your location (unless you change countries) or internet provider.

       

      if you're moving to another country where internet access is not restricted, just change the country associated with your adobe id:

       


      The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

       

      change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

       

      change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

       

      change currency - https://forums.adobe.com/thread/1999694

       

      change store - http://www.adobe.com/store_selector/storeselector.html

       

      change adobe.com website language - https://forums.adobe.com/thread/1999693

       

       

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

       

      <moved from using the community>

      Malcolm SW
      Malcolm SWAuthor
      Participant
      December 15, 2022

      Hi

      Many thanks for your prompt reply.

      Although I will be remaining in the UK my internet provider will change.
      I am currently with Virgin Media but will be changing to Sky Media at the end of January. I’m presuming that all I’ll have to do is log into my Adobe account using the new Sky platform and the creative cloud software will update/download automatically?

      I must apologise, I am the least tech-savvy person you’ll ever meet!!


      Thank you.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      December 15, 2022

      correct.

       

      the hardest part (which is not necessarily hard) will be getting your new sky media account setup and connecting to the internent from your new location. 

       

      once you can do that, nothing else needs to be done.  ie, you'll just open an adobe app and everything will work just like it did before you moved.  nothing will change in regard to using your apps or posting here or accessing your cc cloud files (if you have any).

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