Change the email

Question

I want to change the email in my Adobe acount, (actualize). I want to use the email which I use for two years in my different places. The Adobe system is telling me that this email alredy exist and I can't use it. WTF

Manthalo · Accepted Answer

did you contact adobe support and see if they can find the id associated with the email?

Hi there 🙂

I finally got this problem solvedby the support this morning.

In fact, I did have another account which was using the email adress I was trying to use. (which I didn't know...)

How did this happen? I have absolute no clue.

I guess it happened some time ago, before I got the paid subscription, while I signed-in through Google, without having created myself an real account.

It seems that when you do this, it does create an Adobe account with the Gmail adress associated, even if there is no subscription running whatsover.

I hope this answer will help other people because to me, it was such a hassle to find out :))

Cheers all

Peru Bob · Answer

If you used the email on a different account, and then deleted that account, you won't be able to use the email address on another account.  An email address can't be reused.

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