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mikerena78316757
Participant
December 13, 2021
Question

change the name of the person and company registered for payments

  • December 13, 2021
  • 2 replies
  • 168 views

I am using adobe creative cloud and my subscription ends in 5 days. I am thinking of renewing the subscription but this time paying only for Acrobat Pro DC. I want to register the subscription on behalf of our company. Is it possible to renew the subscription now and later change the name of the person and company registered for payments?

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    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    December 14, 2021

    Business accounts are separate from Individual accounts. 

    Cancel your old plan first. Then begin a new business plan.

     

     

    Nancy O'Shea— Product User & Community Expert
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    December 13, 2021

    Adobe should be able to handle converting to Acrobat (a cancellation and a new subscription, be sure all your cloud stuff is backed up). Don't wait until the last day.

     

    But, Adobe subscriptions CANNOT be transferred to a different person. Nor, if it is a company subscription, can it be transferred to another company. (If it is a personal name change Adobe should be able to assist). If it's a company subscription, Adobe won't talk to you unless you are the account administrator.

     

     

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