Changed my plan (downgrade), was billed for new plan on top of existing plan

Question

Hi there,Long-time customer here. Today, via the "Manage Account" function online, I downgraded from All Apps ($61.79) to Lightroom only ($20.59). I was surprised to see that I was immediately charged for the change, despite having already paid $61.79 for All Apps on 4/3. It seems as though I should not be charged for that change until my usual billing date (third of each month), or, conversely, should be refunded/prorated/something besides being charged again... Can someone at Adobe please advise?  Thanks,

Jeffrey_A_Wright · Answer

Niki, thanks for continuing to use Adobe services for your creative needs. You can find the answer to your question under the section titled, "What happens after you change our plan?," section of https://adobe.ly/42vQj2Q. If any refunds are applicable, they will be applied within seven to 14 business days. For more information on refunds and fees, see https://adobe.ly/42Ocnoe. ^JW

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