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February 14, 2022
Answered

Changement d'adresse primaire

  • February 14, 2022
  • 2 replies
  • 219 views

Bonjour à vous ! J'avais 2 comptes. J'en ai effacé un duquel je ne me servais pas. Je veux changer l'autre compte avec l'adresse du premier. Pas possible : il me dit que le compte existe déjà. Pouvez-vous m'aider ?

 

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Correct answer John T Smith

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2 replies

Peru Bob
Community Expert
Community Expert
February 14, 2022

If an account is closed, then that email address may not be used for another account.

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
February 14, 2022

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730