Changement de formule

are you going to use your school email AND will that be different from your current plan?

if yes, download* all your current files so you have them locally BEFORE contacting adobe support.  after doing that contact adobe support**.

if no, you can just skip to contacting adobe support** (after making sure you have everything you need to establish student status - https://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html)

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*

use a web browser to navigate to the following locations. at each location there are several folders to check.:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

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**

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.