changement de formule et disparition de l'historique

Question

Bonjour,Je viens de passer de la formule Tout Creative Cloud à 78 € à la formule Photo à 23 €. Je ne vois plus mon historique. Pouvez-vous me confirmer que mon ancienne formule à 78 € est bien totalement résiliée, qu'elle ne me sera plus prélevée, et me dire si des frais de rupture d'engagement ont été appliqués ? Si oui, pouvez vous faire en sorte de les annuler, sans quoi je serai obligée, d’un point de vue financier, de tout résilier complètement.Merci par avanceCordialementChristelle Lagatie

Jeff_A_Wright · Accepted Answer

Thank you for posting to this public discussion forum, Christelle.

I am sorry for any confusion you may have encountered, and I can confirm that you successfully switched your plan to a Creative Cloud Photography plan. The charges that you incurred today were related to the plan change.

Please see https://adobe.ly/4gC2LFF for information about the changing plans.

Please also bookmark and review https://adobe.ly/4gA1FKu for information on how you can locate and review the invoices for any recent charges. There may be a delay between purchase and the invoice becoming available, so check back this weekend or next week if the invoice from today isn't available immediately, Christelle.

Please update this public discussion thread if you have any additional questions, Christelle. ^JW

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