Changing billing country for payment

Forum|Forum|3 months ago
October 18, 2025
1 reply
388 views

Been using the same credit card for years for my Adobe subscripton without an issue but now they are saying the billing is failed and when I log into my account it is showing Country/Region which is different to that of my card which is obvioulsy the reason why it has failed.

When I try to edit the country it is locked so does not allow me to change.

Chatting to Adobe support for an hour going around in cirlces they are useless. They just said create a new email address then open a new account?

Any suggestions to fix this and also what is an email address for Adobe support/complaint because the agent on chat is refusing to provide.

Kanikas

Community Manager

Hi bernie248,

We hear you!

The issue that you are facing with the wrong country saved in your Adobe account can only be resolved by our support team. I would suggest you to start a chat again, hereand get it resolved.

Thanks
^KS

B

bernie2468Author

Participating Frequently

Ah no sorry you are not hearing me as I have spent over an hour on Adobe chat and your people are not listening to and not being helpful just cut and paste answers. How to find and email to put a complaint in and talk with real people?

Kanikas

Community Manager

Unfortunately, there is no email that you can write to. The only option you have is to get in touch with support team. I would suggest you to give it another try, I'm sure you will get a resolution.

^KS

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