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Participant
August 27, 2021
Question

Changing Currency in payment section

  • August 27, 2021
  • 2 replies
  • 241 views

Hello, my subscription is about to expire and I need help from adobe to change the currency from my local currency to US dollars. I see no edit currency button; my bank will not authorize the transaction unless it matches my account type.

 

Any help is appreciated, Thanks!

Sarah

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2 replies

John T Smith
Community Expert
Community Expert
August 27, 2021

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Participant
August 27, 2021
Thank you Mr.Smith

This is very helpful