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Participant
May 25, 2023
Answered

Changing from monthly billing plan to annual prepaid plan

  • May 25, 2023
  • 1 reply
  • 1532 views

Hi there, I would like to change from monthly billing plan to annual prepaid plan, which I have canceled the monthly plan and it will expire by end of month. Do I need to wait till the original monthly plan expires to purchase the prepaid plan?

    This topic has been closed for replies.
    Correct answer kglad

    @Chris0828 

     

    you'll need to contact adobe support to do that.  there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 25, 2023

    no, but if you want to get the most use of that monthly plan wait until the day before it expires to start your annual plan.

      C
      Chris0828
      Participant
      August 11, 2023

      Hi there, I would like to change my annual (paid monthly) to annual (prepaid) but I can't seem to find the way to do this. Does anyone know? Thank you!

      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      August 11, 2023

      @Chris0828 

       

      you'll need to contact adobe support to do that.  there are 2 ways to contact adobe; chat and twitter:

      chat:
      use a browser that allows popups and cookies
      and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      twitter:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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