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Bubbly_view5DE2
Bubbly_view5DE2
Participant
March 10, 2020
Question

Changing from Personal to School Plan [and losing Portfolio]

  • March 10, 2020
  • 3 replies
  • 1753 views

I've been paying for CC for the past 2 years, and my university recently announced that it'd be providing CC for free to students. I have my website through Adobe Portfolio on my paid account, so I don't wanna lose that by canceling the account and switching to a school account. However, when I try to login with my same email as a school account, it doesn't prompt me to merge my information over. My biggest concern is losing my website if I were to have to cancel the paid account. Any suggestions?

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3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
March 10, 2020

IMO, you should maintain a personal Photography Plan to keep the personal Portfolio alive and separate from your school account.  Otherwise, you risk losing your site when you graduate. 

 

Nancy O'Shea— Product User & Community Expert
Just Shoot Me
Just Shoot Me
Legend
March 10, 2020

Basically you are SOL.

Your only option is to try and contact Adobe directly. But as the post above points out what you want doesn't seem possible.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 10, 2020

    Based on past questions, Portfolio does not transfer from one account to another

     

    There is no forum for that product here, Portfolio help may be obtained at the links below
    https://helpx.adobe.com/creative-cloud/how-to/create-portfolio-website.html
    https://help.myportfolio.com/hc/en-us
    https://portfolio.adobe.com/themes
    https://portfolio.adobe.com/

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