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Maddy09
Participant
October 17, 2021
Question

Changing my current payment plan

  • October 17, 2021
  • 2 replies
  • 110 views

Hi, I have paid for an annual (monthly recurring) creative cloud plan with 20+ apps. I got an email from Adobe that they are offering a new discount of 25%. How can I avail that? 

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 17, 2021

    Special discounts are for new customers only.

    You will need to cancel your old plan before you can get a new one.  Early termination fees may apply.

    ===============
    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    October 17, 2021

    Hello @Maddy09,
    Please contact support. To contact support see the instructions given at the link below
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
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