Changing my membership

Question

I received an email that my monthly membership is going to be more expensive. But I can continue to pay the current rate if I am willing to pay a year in advance. That is fine with me, but I cannot change my membership or the payment anywhere. I can only cancel my membership, but I don't want to do that. I also cannot change my payment, only which card it is charged from. Does anyone have any good advice for me?

kglad · Answer

contact adobe support if you can't change your plan following, https://helpx.adobe.com/manage-account/using/change-creative-cloud-plan.html

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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