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NathalieThielen
NathalieThielen
Participant
January 12, 2025
Question

Changing my membership

  • January 12, 2025
  • 2 replies
  • 127 views

I received an email that my monthly membership is going to be more expensive. But I can continue to pay the current rate if I am willing to pay a year in advance. That is fine with me, but I cannot change my membership or the payment anywhere. I can only cancel my membership, but I don't want to do that. I also cannot change my payment, only which card it is charged from. Does anyone have any good advice for me?

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 12, 2025

contact adobe support if you can't change your plan following, https://helpx.adobe.com/manage-account/using/change-creative-cloud-plan.html

 

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 12, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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