Changing my primary email

Forum|Forum|4 months ago
September 21, 2025
1 reply
107 views

It seems to be frustrating to change my primary email ID. I had signed up with a gmail ID, and need to move the subscription to another email ID associated with my business. And, I changed the primary email to that in the Adobe.com/profile link. However, when i open Adobe, it asks me to subscribe again anew to all the services, and reflects my location wrong! It, for some reason, shows me Indian Rupee billing values.

Something is not kosher here. I need to simply move my subscription from my Gmail to my business account. Any clear guidance on that?

Account management

kglad

Community Expert

did you follow https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html

Shivangi_Gupta

Community Manager

I noticed that you currently have two individual subscriptions. Could you confirm whether you're looking to update your email address only, or if you're planning to switch to an enterprise plan?

Also, have you had a chance to follow the steps outlined here for changing your email address?

https://adobe.ly/3VNIly5

Looking forward to your response so we can assist you further.

^Shivangi

M

murali_2567Author

Participant

Hi

I need help on two counts.

a. I want to have only one Individual account- preferably one <email removed- kglad>. Any other individual account, I wish to delete
and sign out of.
b. I just founded my own consultancy firm, and wanted to shift my primary
email for Adobe from my gmail above to my business account-
murali.hariharan@lamplightersasia.com

These are the two things I need to accomplish, urgently.

Can you help, please?

Best wishes
Murali

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