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Yaroslav304765231r2n
Participant
June 13, 2023
Question

Changing payment details

  • June 13, 2023
  • 3 replies
  • 289 views

Good morning!

As an employer, we used to give our employees an opportunity to set autopay of their Adobe Creative Cloud subscription with the help of a company's corporate account. One of our former employees has changed login details before the termination, so now we don't have any access to the employee's Adobe account, but money are charged from us. What should we do?

Thank you!

    This topic has been closed for replies.

    3 replies

    T
    Test Screen Name
    Legend
    June 14, 2023

    As I often say to people considering this set up: "if an employee leaves you've given them a nice gift". 

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 13, 2023

    You made a BIG mistake by paying and letting the employee own the account information

     

    This space is provided by Adobe, but this is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    This will NOT work if you are using a VPN
    .
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    or
    Twitter tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

      Y
      Yaroslav304765231r2nAuthor
      Participant
      June 14, 2023

      Thank you!

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      June 13, 2023

      you should never allow anyone to control a subscription you pay for.

       

      do you have a teams or enterprise subscription?

        Y
        Yaroslav304765231r2nAuthor
        Participant
        June 13, 2023

        Thank you for your response. No, we don't have an interprise subscription yet, because Adobe Creative Cloud subscription is needed only for our small design team. We don't allow this any more, nowadays our employees pay for the subscription by themselves and we compensate their expenses.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        June 13, 2023

        good luck.

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