Changing Plan to just XD just shows an error

Forum|Forum|3 years ago
June 30, 2022
2 replies
96 views

I am trying to change my plan in the 'Manage Plan' area. When i go to 'want a different plan?' and just select Adobe XD it just gives me a 'Something went wrong' error?

macOS

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Jeffrey_A_Wright

Legend

Thomas, sorry you are unable to change your plan. Try using a different web browser to complete the steps listed in https://helpx.adobe.com/manage-account/using/change-plan.html if you continue to encounter an error, then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen and a member of our support team will help you with the process.