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Zhar
Zhar
Participating Frequently
October 31, 2022
Answered

Changing plans

  • October 31, 2022
  • 1 reply
  • 249 views

Hi all.

Just purchased the whole Adobe Creative Cloud, with all the apps, as it turns out I will need them.

Previously I had separate plans for Photoshop and LR, Illustrator and Premiere Pro.

Will Adobe continue charging me for those separate plans, or will they be canceled?

I can still see them in my Plans page, along with the entire CC plan.

Thanks.

This topic has been closed for replies.
Correct answer kglad

you need to cancel the duplicative subscriptions.  use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
October 31, 2022

you need to cancel the duplicative subscriptions.  use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Zhar
ZharAuthor
Participating Frequently
October 31, 2022

Thank you. I actually didn't wait long, matter was resolved in 10 minutes.

I appreciate your time to guide me through this!

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 31, 2022

good to hear, and you're welcome.

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