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Miha9
Participant
November 23, 2024
Question

Changing plans question! Need help! Damn robotic AI chat!

Hello community!

 

Did anyone have this frustarting situation when you want an aswer to a  simple question but you can't get the anwer becasue  the only avalable support is a damn robotic AI that cannot really understand a simple question?

 

I could not get a damn answer to a very simple question: Why is there no option for me to change for my monthly plan from Substance 3D to Texturing Substance 3D MONTHLY subcription? I only get the option to change to Texturing Substance 3D Yearly -but as I said I am interested to pay montly. I am intersted to swich my plan, not cancel my plan that costs me money and than be able to buy the monthly subscription.

 

Can a human being help me please ? 🙂

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2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 25, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from account, payment & plan to substance 3d assets back to account, payment & plan">
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kglad
Community Expert
kgladCommunity Expert
Community Expert
November 25, 2024

you'll need to cancel your current plan and start a new plan.  you should get the help of adobe support for this to avoid an early cancellation fee.

 

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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