Changing subscription

Forum|Forum|4 years ago
February 9, 2022
1 reply
251 views

after many years I had to change my subscription. By mistake I downloaded the trial version of photoshop. Since it expired I have not been able to install the version I paid for. Any advice to resolve my situation? Thank you

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John Waller

Community Expert

after many years I had to change my subscription

Do you mean you cancelled your Cloud subscription and now you want to reinstall your paid-for Creative Suite version?

not been able to install the version I paid for.

Which exact version do you own? Which operating system are you now running?

Windows should be OK but Creative Site versions cannot be installed on modern Macs.

R

ricg99290282Author

Participant

that's right. I tried to uninstall the photoshop trial version but I can't download the one I paid for. my operating system is windows

Abambo

Community Expert

Trial and paid versions are the same. You only need to sign-in to your Adobe account.

If you have, however, Photop CS6 as a perpetual license and you downloaded and activated a trial, that trial will take over, as CS6 was also part of the early CC subscription model. If so, please update this thread.

You may also see if this link helps solving the issuem https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html

ABAMBO | Hard- and Software Engineer | Photographer

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