changing subscription error

Forum|Forum|2 months ago
November 19, 2025
1 reply
39 views

Adobe sent me an update per email to my Creative Cloud Photography plan. They offer to change my subscription to an annual plan to keep the same price. The annual plan was visible, but it did not work (see image screen below). An error showed up.

I talk to an agent (probably AI agent and not a real person) for help through the chat and I have been advised to wait 48 hours until the error was corrected. But now the offer is gone and not visible at all. How can I contact Adobe about it? Don't they have an email address or a formular for help?

kglad

Community Expert

same way you did before.

Jeffrey_A_Wright

Community Manager

Marjorie, thanks for posting about your difficulties managing your subscription commitments to this public discussion forum. I can confirm that you did speak with a human when you contacted us in case ADB-42554498-D0V9. You can use the steps listed at https://adobe.ly/4icRL0g if you want to change the type of subscription you are using, Marjorie. You may need to use a different device or web browser if you are blocked from completing the change.

If you would prefer someone to help you with the change, then click on https://adobe.ly/4pql9mh to speak with a member of our team who can help you further. The same warning about using another device applies here, Marjorie. The current device could be blocked from reaching us if you are unable to reach a human or are redirected to this public discussion forum. ^JW

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