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robertc69484364
robertc69484364
Participant
December 20, 2019
Question

changing the billing address

  • December 20, 2019
  • 2 replies
  • 496 views

is it true, that the only way to change the blling address is to call the support hotline? can it really be that bad???

    This topic has been closed for replies.

    2 replies

    Tacafy大尉
    Tacafy大尉
    Legend
    December 21, 2019

    robertc69484364, Hello.
    Certainly Adobe is a global company. Why do I need to contact customer support each time I cross countries? I understand what I think.
    However, due to differences in pricing and availability of services in each country, if you have an active subscription and cross countries, you should contact customer support.

    robertc69484364
    robertc69484364Author
    Participant
    December 21, 2019
    In my case I did not change the country and also not the VAT ID - however, I am not able to change the address which is due to the relocation off my office within the same city. Sorry, but this seems to be just a bad service…
    Thanks to you both in trying to help. r
      taidat
      taidat
      Participant
      July 30, 2020

      I have the same problem. For several months I have tried to change my company address via customer service. Every time they promised to help but nothing has changed 😞 I really hate such way of treating customers....

      ProDesignTools
      Community Expert
      ProDesignToolsCommunity Expert
      Community Expert
      December 20, 2019

      Hi Robert,

       

      See if these pages help:

       

      https://helpx.adobe.com/manage-account/using/update-billing-information.html

       

      https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

       

      robertc69484364
      robertc69484364Author
      Participant
      December 20, 2019

      Thanky you for your efforts, but thats exactly the problem 😉

       

      it says:

       

      If you have an active subscription Contact us to change the country associated with your Adobe ID.

       

      i only could change the payment details  e.g. credit card number, if necessary (which is not the case) but not the biling address. and it is the same, even if you do not change the country but inly the address because of relocaton within the same country (Germany)... this means i have to contact the support during regular (local) office times... which is kind of weird for a compyny like Adobe. But on the other hand, it is not but fits to the overall behaviour...

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