Question
Changing the Country Associated with an Adobe Account
TL;DR: It seems like Adobe has not created a viable solution to change the country associated with one of their accounts. So, I'm affraid I will have to refrain from using their products until such a solution has been created.
Yesterday I spent 1.5 hours speaking with Adobe's customer and technical support teams trying to change the country associated with my account from Canada to Germany so that I can continue to pay for my subscriptions with my German credit card.
Neither Rashim from the customer support team, nor Madhup from the technical support team, nor Gopal from the customer support team could help me.
Yesterday I spent 1.5 hours speaking with Adobe's customer and technical support teams trying to change the country associated with my account from Canada to Germany so that I can continue to pay for my subscriptions with my German credit card.
Neither Rashim from the customer support team, nor Madhup from the technical support team, nor Gopal from the customer support team could help me.
Rashim informed me that this article on the Adobe website is inaccurate: https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html
He cancelled all of my active subscriptions so that the country associated with my account could be changed. This did not work, so I was told to create new eamil account just so that I could create a new Adobe account with Germany as the associated country. Additionaly he reassured me that the technical support team would transfer my cloud data to the new account.
Unfortunately Madnup, from the technical support team, was not able to do this. He told me I needed to have an active suscription on both my old account (with Canada as the associated country) and new account (with Germany as the associated country) for him to be able to transfer the data. I explained to him that the purpose for transitioning to an account with Germany as the associated coutry was to be able to renew my subsccription and that I couldn't do this with for the account with Canada as the associated country. He wasn't able to resolve this and transferred me back to Gopal from the customer support team.
Unfortunately Madnup, from the technical support team, was not able to do this. He told me I needed to have an active suscription on both my old account (with Canada as the associated country) and new account (with Germany as the associated country) for him to be able to transfer the data. I explained to him that the purpose for transitioning to an account with Germany as the associated coutry was to be able to renew my subsccription and that I couldn't do this with for the account with Canada as the associated country. He wasn't able to resolve this and transferred me back to Gopal from the customer support team.
Instead of helping me, Gopal left the chat.
Now, I'm left frustrated, without a solution to continue using Adobe products. It seems like Adobe has not created a viable solution to change the country associated with one of their accounts. So, I'm affraid I will have to refrain from using their products until such a solution has been created.
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