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Participant
July 10, 2023
Answered

Charge 0$

Hi, I just made a call with my Credit Card service provider, why Adobe charge with 0$ ?
Is it related with my previous payment failed?

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Peru Bob
Peru BobCorrect answer
Community Expert
July 10, 2023

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

7 replies

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
July 10, 2023

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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Participant
July 10, 2023

thank you, this really helpful

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kglad
Community Expert
Community Expert
July 10, 2023

what did support say?

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kglad
Community Expert
Community Expert
July 10, 2023

@Fabianus30980138wed0 

 

do you have a subscription?

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Legend
July 10, 2023

Hi @Fabianus30980138wed0 ,

 

Moving this thread to the Account, Payment, and Plan community for further assistance.

 

 

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