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Flawless_sharpness7730
Participant
October 11, 2025
Question

Charge for a Free trial

  • October 11, 2025
  • 2 replies
  • 193 views

Hi, I recently email Google pay but they haven't replied anything to me todayI respectfully request a refund of €16.99 due to a charge I received for a free trial. The trial was supposed to be free until its conclusion; however, when I upgraded to premium by clicking on the free trial option, my PayPal account was charged.

 I would really appreciate it if a representative from Adobe could reach out to me 

thanks 

    2 replies

    S
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    October 11, 2025

    Hi @Flawless_sharpness7730,

    We appreciate you reaching out. Adobe offers full refund if the subscription is cancelled within first 14 days. Please follow this article to cancel your plan: https://adobe.ly/3ITbZPw

    Let us know if you have any questions.


    ^Shivangi

    F
    Flawless_sharpness7730Author
    Participant
    October 13, 2025

    thanks I will, I did the payment through Google play I will let you know how it goes

    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    October 13, 2025

    Hi Flawless_sharpness7730,

     

    Please refer this article for complete help:https://adobe.ly/4h8n8s9

    Feel free to let us know if you have any questions around the same. 


    ^KS

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 11, 2025

    if you used google store, contact google. if you used adobe.com what is it that you want?

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