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Participant
November 20, 2025
Question

charge my card on free trial

  • November 20, 2025
  • 2 replies
  • 28 views

 I signed up for the 7-day free trial and entered my credit card details. However, as soon as I confirmed, my card was charged with a whole month payment . I immediately canceled the subscription, but I would like to know why the charge was made ? because it said 0 dollars before i sign my credit card and will i get a refund for it ?since I canceled within the free trial period.

2 replies

kglad
Community Expert
Community Expert
November 20, 2025

... unless you've had a previous trial or subscription.

Community Manager
November 20, 2025

Hi @renad_0345,

We are sorry for the trouble. Ideally there should be no charge if you opted for trial. 

Would you mind contacting our support team here? https://adobe.ly/3X2PNWC

They'll check the details for you and provide you the resolution.


^Shivangi