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Nina2974155723dr
Nina2974155723dr
Participant
February 27, 2026
Question

Charge when no use products / plans

  • February 27, 2026
  • 1 reply
  • 15 views

I started a 7-day free trial for Adobe Photography, but I cancelled it on the third day, well within the trial period.

Today I noticed that I have been charged. Could you please explain why this charge was processed, even though I cancelled the subscription before the trial ended?

Please review my account and advise on the refund procedure if this was charged in error.

Thank you for your assistance.

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    February 27, 2026

    Thanks for posting, ​@Nina2974155723dr . I am sorry that you did not find value in the evaluation of our services.

     

    The payment method you used to start today’s subscription was declined. Please see https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/retry-failed-or-missed-payment.html for information on how to correct your account.

     

    Once the updated payment method has been accepted, and the account is in good standing, you can use the steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html to end your new commitment to Adobe.

     

    Since you are ending the subscription you started today, you would receive a refund, ​@Nina2974155723dr . Refunds do take 14 days to process. For more information see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#annual-paid-monthly.

     

    No action will be taken from this public discussion, so please correct your account and complete the self-cancel instructions if you want to end your commitment to Adobe, ​@Nina2974155723dr .

    Nina2974155723dr
    Nina2974155723drAuthor
    Participant
    February 27, 2026

    Hello,

    I have received an invoice and I can see that an amount has been blocked/charged from my account.

    This is already the second time I have cancelled the subscription. I cancelled it within the trial period and again afterwards to make sure it was removed.

    It is not correct to be charged after cancelling the subscription twice.

    Please review my account immediately, confirm that the subscription is fully cancelled, and advise when the blocked/charged amount will be refunded.

    I expect clarification and resolution as soon as possible.

    Best regards,
    [Your Name]

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    February 27, 2026

    Thanks for the update, ​@Nina2974155723dr . I am showing that your new subscription was successfully cancelled.

     

    If you have a subscription on a different account, then see https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html for help with locating the account. You will need to log in under the account with the active subscription to access or manage it.

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