Charged $120 after cancelling and lost access to Adobe Premiere

I'm hoping someone here has dealt with this before and can point me in the right direction.

I signed up for an Adobe Premiere subscription and paid for it over the course of about three months. When I decided to cancel, I was hit with a $120 cancellation fee, which I was not clearly made aware of when I originally signed up. I went ahead and paid it, but now I've also lost access to Premiere Pro entirely — even though I've already paid for this subscription period.

My understanding is that when you cancel, you should still be able to use the software until the end of your current billing cycle. That doesn't seem to be the case for me. I paid into this plan for three months, got charged an additional $120 to cancel, and now I can't even open the app.

Has anyone been through this and managed to get their access restored? Is this something Adobe support can fix, or is this just how they handle cancellations? Any help or advice would be really appreciated.