Charged 15 months after cancellation confirmation said account reverted to free

I cancelled a subscription on 2 June 2025. Adobe's confirmation email of 3 June 2025 stated: "After this date, your account will revert to a basic, free level of membership."

That sentence described my account, not a single subscription - and it was inaccurate. Adobe Acrobat Pro remained active and billed A$47.99 monthly from 1 June 2025 to 1 August 2026: A$719.85 across 15 invoices, entirely unused. No renewal notices were sent, as Adobe's terms confirm renewals occur without notice.

I note this is a recurring pattern on this board, including an identical case involving Acrobat Pro and AI Assistant from the same period.

Case ADB-46477151-W2B0 was escalated to a supervisor on 4 August. I responded on 5 August and have had no reply in five days.

I am seeking a full refund of A$719.85. Can an Adobe employee assist, or should I escalate to NSW Fair Trading?