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T
TN_4060_
Inspiring
May 21, 2025
Answered

Charged ₹1915 During FREE Trial — Adobe Denies Receiving Payment — e-Mandate Still Active! Need Imm

  • May 21, 2025
  • 3 replies
  • 1830 views

Hello Adobe Community,

I am facing a serious issue that needs urgent attention.

I signed up for the Adobe All Apps 100GB Annual Plan (billed monthly) and started the free trial. I canceled the subscription on the very first day to avoid any charges. Despite this, my SBI debit card was charged ₹1915.14 on 20 May 2025.

When I contacted Adobe Support, shockingly, they claim they never received this payment and told me to check with my bank. But my bank confirms that an e-mandate linked to Adobe is still active on my card ending 2747, meaning they can continue charging me!

This is unacceptable.

  • Why was I charged during a FREE trial?

  • Why is Adobe denying the payment when my bank statement clearly shows the deduction?

  • How do I get a full refund immediately?

  • How do I cancel this e-mandate so no more money is taken without my consent?

I am worried about being charged again without authorization. This situation is causing serious distress and loss of trust.

If anyone has faced this or knows how to force Adobe to refund and stop the mandate, please help me urgently.

Adobe, please respond here and fix this NOW.

Thank you,
Taanim Muhammad Saneez

    Correct answer TN_4060_
    quote

    I understand the situation and I got the refund today.


    I firstly called Adobe Customer Care and told about my problem.

    They responded by saying there has been no deduction because it was during the free trial. I didn't know what to do.I called above adobe several times and said such a thing can never happen and if such a deduction happened I will receive it within 24 to 48 hours. I didn't get it within that time, so then I finally thought of raising a dispute in my bank. Then I thought before going to the bank I thought of posting my issue here to see if anyone had the same problem. So I made a post here, saying about my issue and Adobe team contacted me. I chatted with their agents online and they made a case. First they didn't believe me then I sent an official proof of my account statement along with the deduction and sms I received with the e mandate. I constantly pressured them and they escalated the case to the higher management team and when I showed proof of deduction along with the transaction ID, they made another case and gave me an apology and assured me that I would get it within 5 to 7 business days. But after waiting for 2 days I got the refund just today. I was going to update you guys when you suddenly messaged here

    3 replies

    A
    Anonymous
    May 23, 2025

    bro same thing happened to me yesterday 22may2025, I was also charged,

     

    pls help me, pls tell did you got refund

    A
    Anonymous
    May 23, 2025

    @TN_4060_  pls help

    A
    Anonymous
    May 23, 2025

    @TN_4060_ thanks, I am assured now somewhat, I saw you wanted to cancel e-mandate, I have already replied you above, hope that will help


    hello,

    I need help, I was signing up for CC for 7 days free trial on 22 may 2025, I got free trial but was charged immediately and money is already gone from my bank account, i have already cancelled the free trial, and also contacted adobe support multiple times, they say I was not charged and the charge is something else, and payment doesn't even show up in Adobe billing. what to do, i don't understand. 

     

    free trial said I will be charged on 30may2025 but this happened, 

     

    did this happen to anyone else, did you get refund, how does this process work.

     

    can some tell will I even get refund, how much time it will take?

    T
    TN_4060_Author
    Inspiring
    May 22, 2025

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    May 22, 2025

    Did you speak with our support team about this?


    ^Shivangi

    T
    TN_4060_Author
    Inspiring
    May 22, 2025

    Yes I talked And they admitted it as a technical problem which affected many people and they said that they would refund it to me the full Amount within 5 to 7 business days.

     

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    May 21, 2025

    Hi Taanim,

    We appreciate you reaching out. I can see that the subscription was cancelled just after a day. Please reach out to our support team here: https://adobe.ly/44OOS1c

    They'll help provide you full refund if you were charged. 


    ^Shivangi

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