Charged $29.99 for a subscription plan that’s not present in my billing history

Hi @Rachel320465031b4e ,

We appreciate you contacting us. There has not been transaction made from Adobe's end.

The last transaction made was on August 03, 2023 for Creative Cloud All apps plan.

We can not share more account related info here as this is a public forum.

If you wish to discuss this in detail, you can start a private chat session with our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen as mentioned by @kglad above.

Let us know if you have any questions.

Regards,

Shivangi

it's probably a scam email. i get them every day about amazon or some antivirus or paypal.  just don't click any link in the email.

if you want to confirm with adobe (check your account, https://account.adobe.com) and you can contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

<moved from cc services>