Charged €36.29 after trying to cancel  and there is no human support

I honestly cannot believe how difficult Adobe has made it to cancel a simple subscription.

I purchased Acrobat Pro because I needed it for one month. Once I was finished with it, I tried to cancel before the next payment. The cancellation option was unnecessarily difficult to find, and Adobe would not even allow me to remove my debit card from the account.

The only way I could prevent another payment was by turning off online transactions on my debit card. Yesterday, I temporarily enabled online payments because I needed to buy groceries, and Adobe immediately took €36.29 for another month.

I did not want a second month, I have not used Acrobat Pro during this renewed period, and I do not intend to use it.

What makes this even worse is that there seems to be absolutely no way to speak to an actual customer-service representative. Every support option takes me to another AI bot, which sends me around in circles without solving anything. I have already wasted far more time trying to cancel this subscription and request a refund than I ever spent using the software.

This whole experience has been incredibly frustrating and disappointing. It genuinely feels as though Adobe has made cancelling and contacting support difficult on purpose.

I want the full €36.29 refunded, my subscription cancelled immediately, and my debit-card details removed from the account. I do not want an extension, account credit, discount, or another Adobe plan. I simply want my money returned.

My payment details are:

Invoice date: 04 July 2026
Service period: 04 July 2026 to 03 August 2026
Product: Acrobat Pro
Amount charged: €36.29

Please have an actual person review this and process the refund.

TRULY HORRIBLE…. 

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