Answered

Charged After Cancellation – Refund Request

Forum|Forum|6 months ago
December 16, 2025
1 reply
111 views

Hello Adobe Team,

I canceled my subscription on 08 December 2025 during the free trial and received a cancellation confirmation email.
Despite this, I was charged €36.89 today for Adobe Acrobat Pro.

I did not intend to continue, and I have not used the product at all.
Please refund this charge and confirm that my subscription is fully canceled.

Thank you.

Adobe ID: <Removed personal info>

Correct answer kglad

you probably cancelled ai for acrobat and failed to cancel acrobat. to confirm, check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

kglad

Correct answer

Community Expert

you probably cancelled ai for acrobat and failed to cancel acrobat. to confirm, check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

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