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Jp77
Jp77
Participant
May 15, 2026
Answered

Charged after cancelling the free trial

I was charged after cancelling the free trial. It looks like it is a common occurrence. How do I contact support? 

    Jeff_A_Wright
    Jeff_A_WrightCorrect answer
    Community Manager
    May 18, 2026

    Thanks for posting to this public discussion forum, Jp777


    I'm very sorry for any confusion you have had in managing your new commitments to Adobe. I can confirm that you successfully canceled your recent subscription to Acrobat. Any refunds issued will take up to 14 days, Jp777.


    You can find complete information about the recent charges and the refund process at https://adobe.ly/3PJsXmN.


    Please update this public discussion thread if you have any additional questions, Jp777. ^JW

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    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    May 18, 2026

    Thanks for posting to this public discussion forum, Jp777


    I'm very sorry for any confusion you have had in managing your new commitments to Adobe. I can confirm that you successfully canceled your recent subscription to Acrobat. Any refunds issued will take up to 14 days, Jp777.


    You can find complete information about the recent charges and the refund process at https://adobe.ly/3PJsXmN.


    Please update this public discussion thread if you have any additional questions, Jp777. ^JW

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