Charged After Free Trial, Cancelled Immediately, Still No Refund After 14 Days

Hello,

My free trial ended on July 11, 2026, and I was charged USD $359.88. I cancelled the subscription immediately on the same day and have not used the service since then.

I received the cancellation confirmation email, but I have not received my refund

yet. It has now been more than 14 days since I cancelled the subscription, and I would like to check the status of my refund.

Could you please confirm whether my refund has been processed? If it has, could you also provide the refund date and the ARN (Acquirer Reference Number) so that my bank can trace the transaction?

Thank you for your assistance. I look forward to your response.