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Participant
April 18, 2024
Question

Charged after having Free Trial

  • April 18, 2024
  • 3 replies
  • 173 views

Hello,

 

i tried the free 7 Week Trial for inDesign for 1 day then cancelled it, now i found out i have been charged 38 € by Adobe. I do not have open subscribtions or anything in my Billing History theres only my free trial and its listed as free.

 

What do i do? 

This topic has been closed for replies.

3 replies

Shivangi_Gupta
Community Manager
Community Manager
April 23, 2024

Hi @Riu36830982su5c,

Did you contact our support team as suggested by @kglad and got your issue resolved?

Let us know if you have any questions. Looking forward to your response.

 

Thanks,

Shivangi

 

Thank you for being a valued subscriber, and we sincerely hope that you'll consider us again in the future. In the interim, you can use Adobe Express, which is incredibly convenient and lets you seamlessly transition between video creation, photo editing, or making TikTok and much more free of cost. Details here: https://helpx.adobe.com/express/using/express-overview.html?sdid=GHMVY8YH&mv=display&mv2=display

  

kglad
Community Expert
Community Expert
April 19, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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kglad
Community Expert
Community Expert
April 19, 2024

check your account to see if your canceled, https://account.adobe.com

 

then contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.