charged after I cancelled my subscription

Question

Hi, i cancelled my subscription to Acrobat Pro and received an email saying it was cancelled and that I had basic access. Today I was charged for an Ai assistant which I knew nothing about, per EU law I should have been notified of this payment before it was taken. I have no email saying I subscribed to this

Jeff_A_Wright · Answer

Thank you for posting to this public discussion forum, @Nabyr.

I am sorry that you did not find more value in our services, and for any confusion you encountered during the signup process. I can confirm that both of your recent subscriptions were canceled successfully.

Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html for more information about the cancellation and refund process. Any refunds issued will take up to 14 days.

Please update this public discussion thread if you have any additional questions.

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