charged annual fee after cancelling plan

Question

Acrobat PRO account on monthly payments (up to date payments) was cancelled with Adobe then charging me what appears to be a full years subscription. There are no other active plans so the extra charge is not warranted. Please arrange an immediate refund.

kglad · Answer

refunds are automatic, if you qualify. you can check by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

meanwhile, confirm your account has no unwanted subscriptions, https://account.adobe.com

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