Charged but no access to an account?

Question

I have been signed up to Adobe for a few years now. I haven't been using it much recently due to my employment. I went to use Photoshop the other day and it said I had to sign in, when I used my regular email it signed me up for a new account with no access. I last paid $49.94 for adobe creative cloud on the 5th september (and on the 5th of all months previously). I went to cancel this direct debit and there is no option to do so.

Why can I not have access but I'm paying? What is going on?

When I login with my regular email and free adobe access I cannot get any support from a REAL person because I am not paying a subcription... but my bank account says otherwise. I keep being sent around these ridiculous internet loops and I'm 50 quid down. This is such rubbish support for someone who has put a lot of money into this software 😞

Helen

Shivangi_Gupta · Accepted Answer

Thread SummaryUsers report being charged for an Adobe subscription but are unable to access the associated services. Best Solution for Similar CasesIf this has happened to you, don’t worry! Here’s what you can do next:Ensure you're signing in with the same email used during purchase. Multiple Adobe IDs can cause confusion.Visit account.adobe.com to verify active subscriptions and billing history.Clear Cache or Use Incognito Mode.If apps show trial mode despite an active plan, follow this guide: Purchased Creative Cloud apps appear as trial versions

Abambo · Answer

This doesn't sound like an enterprise subscription. I will move this to the correct Forum.

Are you certain, you did sign in with the correct Adobe ID?

If you are a paying customer, you also get support. But you need to give the agent a chance to identify your account correctly.

Thread Summary

Users report being charged for an Adobe subscription but are unable to access the associated services.

Best Solution for Similar Cases

Thread Summary

Users report being charged for an Adobe subscription but are unable to access the associated services.

Best Solution for Similar Cases

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