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N
Noe-euhl5D46
Participant
August 11, 2021
Beantwortet

Charged by Adobe although I cancelled within trial time.

  • August 11, 2021
  • 3 Antworten
  • 624 Ansichten

No eay to contact adobe, only this forum.

i cancelled my plan before the free trial timeframe and was still charged.

 

 

    Dieses Thema wurde für Antworten geschlossen.
    Beste Antwort von Kanikas

    Hi there, 

     

    I see you have an Adobe ID under the same email ID as with forums. The subscription purchased under this ID has been cancelled and there is not charge that took place. 

    If you still see a charge, kindly get in touch with our support for help: https://helpx.adobe.com/in/contact.html

     

    Thanks 

    Kanika 

    3 Antworten

    Kanikas
    Community Manager
    KanikasCommunity ManagerAntwort
    Community Manager
    August 16, 2021

    Hi there, 

     

    I see you have an Adobe ID under the same email ID as with forums. The subscription purchased under this ID has been cancelled and there is not charge that took place. 

    If you still see a charge, kindly get in touch with our support for help: https://helpx.adobe.com/in/contact.html

     

    Thanks 

    Kanika 

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    August 12, 2021

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    August 11, 2021

    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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