Charged by Adobe although I cancelled within trial time.

Question

No eay to contact adobe, only this forum.i cancelled my plan before the free trial timeframe and was still charged.

Kanikas · Accepted Answer

Hi there,

I see you have an Adobe ID under the same email ID as with forums. The subscription purchased under this ID has been cancelled and there is not charge that took place.

If you still see a charge, kindly get in touch with our support for help: https://helpx.adobe.com/in/contact.html

Thanks

Kanika

John T Smith · Answer

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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