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Sunny_Scott
Participant
April 15, 2020
Question

Charged by Adobe on Ipad even though I logged into active existing account

  • April 15, 2020
  • 2 replies
  • 124 views

I am upset with how ambiguous the Apple Store is for adobe products. The App Store said that downloading the app was free and that you could login in to an active account but I was charged $10 when cannot afford that and have an existing student account. How can I get my money back? If you have an active account do you have to pay additional monthly to have it on iPad ?

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2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
April 15, 2020

If you paid the Apple store, you need to contact the Apple store for a refund

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 15, 2020

I think that really depends on what type of plan you have and what you downloaded from the Apple Store. 

Can you please be more specific?

 

Please log-in to your account below to confirm your account is active, payment details are current and e-mail is verified.
https://account.adobe.com/plans

If you still need help, scroll down to Support on the same page and click on Contact Adobe.

 

Nancy O'Shea— Product User & Community Expert
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