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agile_website6237
Participant
September 2, 2026
Answered

Charged card

My card was charged without me having a subscription, which has been cancelled months ago

    kanikas28368183
    kanikas28368183Correct answer
    Community Manager
    September 2, 2026

    Hi agile_website6237,

    We can see that you have an active Acrobat Pro subscription associated with the same Adobe ID used for this community account. The charge you received is for that subscription.

    To cancel it, please follow the steps provided in the link:https://adobe.ly/4iHxuSL

    We understand this may not have been clear, and we hope this information helps. If you have any questions or need further assistance, please let us know. We're happy to help.


    Thanks
    ^KS

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    1 reply

    kanikas28368183
    Community Manager
    kanikas28368183Community ManagerCorrect answer
    Community Manager
    September 2, 2026

    Hi agile_website6237,

    We can see that you have an active Acrobat Pro subscription associated with the same Adobe ID used for this community account. The charge you received is for that subscription.

    To cancel it, please follow the steps provided in the link:https://adobe.ly/4iHxuSL

    We understand this may not have been clear, and we hope this information helps. If you have any questions or need further assistance, please let us know. We're happy to help.


    Thanks
    ^KS

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