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Nov 13, 2026 9:26 PM UTC
Answered

Charged even after cancelling free trial. I want a refund.

I got a free trial for acrobat pro, used it once, then cancelled it. Turns out it snuck in a PAID AI product that I was not made aware would actually charge me. Please help me cancel and get a refunds.

    Jeff_A_Wright
    Jeff_A_WrightCorrect answer
    Community Manager
    Nov 13, 2026 9:39 PM UTC

    Thank you for posting, Kevlin.


    I understand how disappointing it would be to believe everything had been canceled and then find an unexpected charge.


    Your Acrobat Pro trial was successfully canceled. The charge is instead associated with Adobe Acrobat AI Assistant Plus, a separate subscription purchased today and currently active.


    You can cancel the Acrobat AI Assistant Plus subscription by following the steps here:

    https://adobe.ly/4ewBm6j


    Since the subscription was purchased today, the applicable refund will be processed automatically when you cancel.


    Please let us know here if you have any additional questions, Kevlin. ^JW

    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    Nov 13, 2026 9:39 PM UTC

    Thank you for posting, Kevlin.


    I understand how disappointing it would be to believe everything had been canceled and then find an unexpected charge.


    Your Acrobat Pro trial was successfully canceled. The charge is instead associated with Adobe Acrobat AI Assistant Plus, a separate subscription purchased today and currently active.


    You can cancel the Acrobat AI Assistant Plus subscription by following the steps here:

    https://adobe.ly/4ewBm6j


    Since the subscription was purchased today, the applicable refund will be processed automatically when you cancel.


    Please let us know here if you have any additional questions, Kevlin. ^JW

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