Charged even though It hasnt been seven days plus said my cc info didnt go throughu

Question

I tried to sign up for the free 7 days with Adobe . It said my credit card info did not go through ... Retry later that there was a problem so I deleted the app ... Two days later I see a charge on my credit card that it did go through ... It has not even been seven days and I was charged .    I got the app back up and cancelled but would like a refund for the $9.99 .I will give it a couple days and then dispute with whomever

Jeff_A_Wright · Accepted Answer

Thank you for posting, ​@analytical_Brilliance2eeb, and thanks to ​@kglador your help.I apologize for any confusion you have encountered with managing your new subscription to our services.I can confirm that you purchased an Adobe Scan Premium subscription through the Google Play Store on September 10, which matches the timing you described.I understand why this would be frustrating, especially after receiving a message that your payment information did not go through and then seeing a charge on your account.Your subscription is currently active. If you no longer wish to continue the subscription, please review Google's instructions for canceling a Google Play subscription:https://support.google.com/googleplay/answer/7018481If you would like to request a refund, please review Google's refund information here:https://support.google.com/googleplay/answer/2479637Please review these documents and let us know if you have any questions, ​@analytical_Brilliance2eeb.

kglad · Answer

refunds are automatic, if you qualify and take up to 14 days to process.meanwhile, check your account, https://account.adobe.comdoes it show any subscriptions?

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