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Answered

Charged for 2 things I didn’t buy

Forum|Forum|1 month ago
March 25, 2026
2 replies
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So I was looking at photoshop but I forgot I already used my free trial so I exited out but about a week later I was charged for photoshop and “adobe stock” which I never even looked at but when I checked my adobe account it said I had no active plans and neither show up in my billing history and when I checked my photoshop it said I didnt even have an active subscription and I cant find the section to refund anywhere even when it clearly say I can refund if its within 14 days

Correct answer Manan Joshi

You should cancel your subscription first and if it is done within 14 days you will get a refund. The following articles should help you.

https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

Community Expert

Community Expert

make sure you’re checking the correct account, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962

Community Expert

Correct answer

Community Expert

You should cancel your subscription first and if it is done within 14 days you will get a refund. The following articles should help you.

https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

-Manan

itsyaboyurmomAuthor

Participant

The thing is that it says i don’t even have an active subscription

Community Expert

Community Expert

If you have an invoice you can use the following link to check what were you charged for

https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html

-Manan