Charged for a trial I don't know how to stop

Question

hello can you help check my account, i have the same exact thing, i already cancel the free trial but my account still got charged for maybe almost a year or more and i dont know how to stop it

kglad · Accepted Answer

you have to cancel all subscriptions to stop charges.

cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

understanding cancellation

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

Jeffrey_A_Wright · Answer

Thanks for posting, ​@ChaosKidz. I can confirm there are no active subscriptions or recent transactions under the account you used to post to this public discussion forum. Please seehttps://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.htmlfor information on how to locate the account with the active subscription. You will need to be logged in under the correct account to access or manage the services you are paying for.

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